Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for Secretlab chairs?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location within the United States.
What is the return policy for Secretlab products?
We offer a 49-day return policy for all Secretlab products. Items must be in their original packaging and in like-new condition to qualify for a refund.
Do Secretlab chairs come with a warranty?
Yes, all Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years through our Extended Warranty Program.
Do you offer assembly services?
While our chairs are designed for easy self-assembly with included tools, we do partner with third-party services in select areas for professional assembly at an additional cost.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying customers.
How do I choose the right chair size for me?
We provide a comprehensive sizing guide on each product page. Generally, our 'R' (Regular) size is for users up to 6'2", while 'XL' is designed for taller and broader users.